Terms & Conditions

1. Description of the Service

Voxefy lets you create and operate AI-based voice agents to make and manage automated phone calls, including —without limitation— sales, customer support, collections, appointment confirmation and surveys.

The Service is provided through a web dashboard and, optionally, through an API and third-party integrations. We reserve the right to modify, expand or discontinue features at any time, aiming to give reasonable notice of material changes.

2. Registration and Account

To use the Service you must register an account with truthful, complete and up-to-date information. You are responsible for keeping your credentials confidential and for all activity under your account.

You must be of legal age and have the capacity to enter into contracts. If you use the Service on behalf of a company, you represent that you have authority to bind it to these Terms.

3. Plans, Credits and Payments

The Service may be offered through free plans with trial credits or minutes, pay-as-you-go plans and custom enterprise plans. Applicable prices, credits and limits are those in effect at the time of purchase.

Unless required otherwise by applicable law, payments and consumed credits are non-refundable. Applicable taxes are the Customer's responsibility. Failure to pay may result in suspension or cancellation of the Service.

4. Acceptable Use

You agree not to use the Service to:

• Make calls without the consent or legal basis required by applicable regulations.
• Send fraudulent, deceptive, defamatory, harassing or identity-spoofing communications.
• Promote illegal activities, scams, prohibited financial schemes or content that infringes third-party rights.
• Contact numbers on exclusion lists ("Do-Not-Call") where doing so is prohibited.
• Compromise, overload or attempt unauthorized access to the Service's or third parties' infrastructure.
• Resell or sublicense the Service without our express written authorization.

5. Regulatory Compliance of Calls

The Customer is solely responsible for ensuring that its use of the Service complies with all applicable laws and regulations on telecommunications, telemarketing, data protection and consumer rights, including obtaining the necessary consents.

We recommend —and in many jurisdictions it is mandatory— disclosing to the contacted person that they are interacting with an automated assistant. The Customer is responsible for configuring its agents, calling hours and contact lists in accordance with the laws of each territory where it operates.

Just On Point does not provide legal advice, and any guides or recommendations we provide do not replace the Customer's verification with its own counsel.

6. Customer Contact Data and Content

The Customer retains ownership of the contact lists, scripts, recordings and other content it uploads or generates through the Service ("Customer Content"). The Customer represents that it holds the necessary rights and authorizations over such content.

The Customer grants us a limited license to process Customer Content solely to provide and improve the Service, in accordance with our Privacy Policy.

7. Intellectual Property

The Service, its software, models, trademarks, design and documentation are owned by Just On Point or its licensors and are protected by intellectual property laws. These Terms do not transfer any ownership rights in the Service to the Customer.

You are granted a limited, non-exclusive, non-transferable and revocable license to use the Service in accordance with these Terms.

8. Privacy and Data Protection

The processing of personal data is governed by our Privacy Policy, which forms an integral part of these Terms. To the extent we process personal data on behalf of the Customer, we act as a data processor following its documented instructions.

9. Third-Party Services

The Service may integrate with telephony providers, voice models, CRMs and other third-party tools. Use of those services is subject to their respective providers' terms, and we are not responsible for their availability or performance.

10. Availability and Support

We strive to keep the Service continuously available but do not guarantee uninterrupted or error-free operation. We may perform scheduled or emergency maintenance. Service levels (SLA) and dedicated support, where applicable, will be defined in the relevant plan or contract.

11. Disclaimer of Warranties

The Service is provided "as is" and "as available", without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, accuracy of AI conversation outcomes or non-infringement.

12. Limitation of Liability

To the maximum extent permitted by law, Just On Point shall not be liable for indirect, incidental, special, punitive damages or lost profits arising from the use of or inability to use the Service.

Our total aggregate liability, on any basis, shall not exceed the amount actually paid by the Customer for the Service during the three (3) months prior to the event giving rise to the claim.

13. Indemnification

The Customer agrees to hold Just On Point, its officers, employees and collaborators harmless against any claim, loss or expense (including reasonable legal fees) arising from use of the Service in breach of these Terms or applicable regulations.

14. Suspension and Termination

We may suspend or terminate access to the Service, in whole or in part, in the event of breaches of these Terms, security risks, legal requirements or non-payment. The Customer may cancel its account at any time from the dashboard.

After termination, we may delete Customer Content in accordance with our retention policies and applicable law.

15. Changes to the Terms

We may update these Terms at any time. We will publish the current version on this page and indicate the last-updated date. Continued use of the Service after changes take effect constitutes acceptance.

16. Governing Law and Dispute Resolution

These Terms are governed by the laws of the jurisdiction where Just On Point maintains its principal place of business, without regard to conflict-of-law rules. Any dispute shall be submitted to the competent courts of that jurisdiction, unless mandatory law provides otherwise.

17. General Provisions

If any provision of these Terms is held invalid, the remaining provisions will remain in full force. Failure to exercise a right does not constitute a waiver. These Terms, together with the Privacy Policy and the contracted plan, constitute the entire agreement between the parties.

18. Contact

For any questions about these Terms, contact us at legal@justonpoint.com.